There are some roofing problems that can’t wait to be fixed. Leaky roofs left unattended will only lead to more damage. In response to the COVID-19 pandemic, roofing companies are taking the necessary precautions to serve homeowners. Protecting the health of customers and employees is taken very seriously.
Roofing contractors are finding creative ways to keep employees working and customers safe amid the COVID-19 crisis. Although the normal routine is not the same, the commitment to service and quality remains unchanged. Roofing is an essential service and business. Contractors must be ready for emergency needs from homeowners who are experiencing roof leaks and damage.
Addressing Roofing Needs
Many homeowners are stuck at home and want to use this time to make improvements to their homes. Business owners want to get roofs repaired on commercial buildings while employees are working remotely or the business is shut down. With the weather warming up, it is a good time to get roofing problems taken care of.
Brian Dawson Roofing has implemented practices recommended by the local health officials and the Center for Disease Control (CDC), Other precautions include:
- Keeping crew members home if they are sick or have been exposed to COVID-19
- Working remotely when able
- Minimizing contact with customers and practicing social distancing
- Discuss and finalize estimates over the phone or video call
- Signing final contracts via email
- Crew members communicating to clients that they’re healthy
- Greet each customer with a nod or wave
- Using hand sanitizer diligently and wearing a mask
- Sending invoices, waivers and other documents via email or snail mail
- Cleaning all project areas
Property owners can count on the roofing contractors at Brian Dawson Roofing to attend to all their roofing needs. Protecting and serving the community in a time like this is their top priority. This situation will continue to be monitored and updates will be issued as necessary.
Committed to Great Service
Thanks to technology, the transition from the traditional means of communicating and engaging with customers has been smooth. Staff can work from home and still provide clients with quality customer service. Homeowners need a reliable roofing contractor to be available when an emergency arises during the pandemic.
Roofs will eventually need to be replaced. Some parts wear out or suffer damage sooner than others. Roofing problems can be caused by lifted shingles, tree damage, or leaks near the chimney or flashing points. Brian Dawson can perform a comprehensive roof inspection with no face to face contact needed. Once the assessment is complete, the findings will be listed and the estimate to remedy the situation will be left in the mailbox.
While the team at Brian Dawson Roofing takes the necessary precautions to help prevent the spread of COVID-19, clients should do the same. It is helpful to inform their employees if someone in the household has symptoms of the flu, cold, or COVID-19. The support and business from customers are greatly appreciated during this difficult time.
About Brian Dawson Roofing
Brian Dawson Roofing has been providing roof repairs, installations, and maintenance for the residents of St. Louis, St. Charles, and beyond for over 20 years. Quality workmanship, experience, and great customer service are what clients receive on every commercial and residential project. Fully licensed, insured and bonded, Brian Dawson Roofing is happy to provide property owners with a free consultation and estimate during and after the pandemic.